ChatHealth

ChatHealth is a secure NHS approved text messaging service. All young people in Norfolk aged 11 – 19 can text to start a conversation with a trained health professional.

You can chat about an emotional health or physical health worry or any question you have about things going on in your life.
The team will answer your questions and offer confidential support and advice.
Texts cost the same as a standard text or will come out of your contract message allowance.

If you need more support, or the team feel worried about your wellbeing, they can talk through the different options available to support you.

Text: ChatHealth Norfolk on 07480 635060

It's open Monday - Friday 9am-5pm and closed Saturday, Sunday & Bank Holidays.

If you text out of hours, you will receive a bounce back message. The message explains where to get help if your question is urgent.

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All You Need To Know

Opening hours are:

Monday: 9am-5pm

Tuesday: 9am-5pm

Wednesday: 9am-5pm

Thursday: 9am-5pm

Friday: 9am-5pm

Saturday, Sunday & Bank Holidays: CLOSED

If you text out of hours, you will receive a bounce back message. The message explains where to get help if your question is urgent.

Texts cost the same as a standard text or will come out of your contract message allowance.
When you text ChatHealth your message will be answered by a clinician, which means a nurse, emotional health practitioner or assistant practitioner who is qualified to give you trusted advice.

They can give you health information and also direct you to any services that might be able to help your with your problems. There is lots of help out there that you might not know about.
Your information is kept safe and private. We would not usually inform your parents or anyone else if you contact us. We may need to inform someone if we were concerned about your safety, but we would usually speak to you first.

Your messages are stored and can be seen by other healthcare staff who follow the same confidentiality rules.
We want everyone to know about ChatHealth! We are always looking for young people to be ChatHealth Ambassadors because it helps us raise awareness of the service.

We can train and support you to feel confident to talk to other young people, and teach you how to signpost this service to your friends and other young people.

If you would like to get to know more; Get in touch!