Before Starting

This request for support may take up to 30 minutes to complete. The information you provide helps us make sure that you get the support which best meets your needs.

You can save and return to the form if you can't complete in one go.

• Information You Will Need

  It will be helpful for you to have the following information when completing a request for support.

  • Your contact information
  • Information about your family and support network
  • Details of the presenting mental health concern
  • Details of any other worries about your development or behaviour
  • Physical health information
  • Any past mental health support
  • Names and contact details of any other professionals involved
  • Details of any prescribed medication
  • Education or employment information
  • Any behaviours you consider to be risky (self-harm, suicide)
  • Thoughts about what is going well for you at the moment
  • Ideas about what you think might help.

• Confidentiality & Safeguarding

  To make a request for mental health support you need to be older than 14. If you are younger than 14 and need support, please call Just One Number on 0300 300 0123 or speak to a parent, carer, teacher or other trusted adult to complete with you.

  You will need to agree to sharing the information provided with partner agencies and organisations as necessary to support your needs. Information will be shared with trusted partner agencies and recorded on the your medical health record. Information about the request will also be sent to your GP. We may also need to speak to a parent or carer.

  If we have been given any information or are led to believe that someone is at risk of harm from somebody else, or of harming themselves or another person, we will follow procedures to keep everyone safe. We will always try and discuss it with you first if possible.

• Mental Capacity

  Mental capacity is the ability of a young person over the age of 16 to make their own decisions. This means being able to:

  • Understand information given to them in relation to a decision
  • Remember the information long enough to make a decision
  • Use or weigh up the information available
  • Communicate their decision in any way which can be recognised.

  Read more about mental capacity

  Getting Help

  When a young person over the age of 16 years lacks capacity to make their own decisions around supporting mental health need, there is support available from:

  Within office hours: Children’s Advice and Duty Service (CADS) on 0344 800 8020.
  
  Out of hours: The Emergency Duty Team on 0344 800 8020.

  A call handler will answer your call. They'll take your details and discuss the reason for your call, so they can find out how best to help.

What Happens Next?

If more help is needed, the Just One Number team will pass your request to the organisation that can best meet your needs. These organisations include:

• Ormiston Families - Supporting Smiles
• MAP
• Resilience and Emotional Health Practitioners - CCS
• Norfolk Healthy Child Programme - CCS
• NHS Talking Therapies Service Norfolk and Waveney (known as Wellbeing Service)
• Norfolk & Suffolk Foundation Trust (NSFT) services
• Suffolk Wellbeing Hub

You will be sent details about which organisation the request has been passed on to once it has been processed. This information will be available in your account and the team will also provide you with some ideas to try at home to see if these help. The outcome will also be sent to your GP.

• Emergency and Crisis

  If you have any immediate physical or medical concerns you should go to the nearest Accident and Emergency Department or call 999 for an ambulance. If the hospital feels that your injuries or medical concerns are a result of serious mental health or emotional difficulties, the staff will make an urgent referral to Child and Adolescent Mental Health Services (CAMHS).

  When you are medically fit, the Urgent Response clinician will arrange an assessment at the hospital. The clinician will particularly focus on current mental state and any risk to self or others.

  If you have increasing concerns about your mental or emotional wellbeing, but there appear to be no immediate risks, you can contact your GP for an emergency appointment for further advice.