Norfolk & Waveney Access to Mental Health Advice & Support

All requests for emotional and mental health support for 0-25 year olds across Norfolk & Waveney are processed by Just One Number. If you are under 14 you will need support from a parent, carer or other trusted adult to complete the request.

The team in Just One Number will review all the information outlined in your request and support you to access a range of options to improve your mental health and wellbeing, including:

  • Self-care resources

  • Advice and guidance

  • Access to mental health or emotional wellbeing support services.

When appropriate, the team will pass your information to an organisation that will best support you.  Sometimes we might feel further intervention is not needed, but we will contact you to let you know this and offer some advice and guidance to support.

Details about what is happening to your request will be sent to your account. This will include self-care resources and, if required, details of the organisation the request has been passed onto once it has been processed. The outcome will also be sent to your GP.

Before Starting

This request for support may take up to 30 minutes to complete. The information you provide helps us make sure that you get the support which best meets your needs.

You can save and return to the form if you can't complete in one go.

Making a Request for Support

Please note - this is not a request for urgent support

For 24/7 immediate advice, support and signposting for people with mental health difficulties please contact 111 and select the mental health option.

You can also text SHOUT to 85258.

If someone’s life is at risk or they cannot be kept safe, call 999 or go to A&E.

Starting a request

To complete the request, either login or create an account. Once logged in you will be able to access the digital form.

Completing the form may take up to 30 minutes. You can save and return to the form.

Log in or create an account

What Happens Next?

If more help is needed, the Just One Number team will pass your request to the organisation that can best meet your needs. These organisations include:

  • Ormiston Families - Supporting Smiles
  • MAP
  • Resilience and Emotional Health Practitioners - CCS
  • Norfolk Healthy Child Programme - CCS
  • NHS Talking Therapies Service Norfolk and Waveney (known as Wellbeing Service)
  • Norfolk & Suffolk Foundation Trust (NSFT) services
  • Suffolk Wellbeing Hub

You will be sent details about which organisation the request has been passed on to once it has been processed. This information will be available in your account and the team will also provide you with some ideas to try at home to see if these help. The outcome will also be sent to your GP.

Who can Help?

If you are unsure about your request or would like some support please call our Just One Number on 0300 300 0123. Our opening hours are 8am-6pm Monday-Friday (excluding bank holidays).